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Cancelling a direct debit

You can cancel your direct debit at any time without penalty. Please give us 14 days notice in writing and notify us before the 24th day of the month to make the cancellation of your direct debit effective in the following month. Your direct debit will automatically cease if:

  • your account is closed
  • you do not make at least one direct debit contribution in every 12 month period or
  • three direct debits are rejected in a 12 month period
  • you have reached age 65 and have not met the work test or you have otherwise become ineligible to contribute.

We reserve the right to modify or cancel the direct debit at any time. If you have three dishonoured direct debits within any 12 month period we will terminate your direct debit. We will first give you 14 days notice in writing.