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How to withdraw

Subject to access rules you can withdraw a minimum of $500 from your account provided that you have sufficient available cash.

If you have insufficient available cash in your Cash Account to meet your required withdrawal, you can sell investments with the resulting proceeds being credited to your Cash Account. The proceeds cannot be used to process a withdrawal until settlement occurs and the money is cleared in your Cash Account.

You can make a withdrawal from your account by completing a withdrawal form, available from your adviser or ClientView. On the withdrawal form you will need to:

  1. Confirm your name, account number and the withdrawal amount and
  2. Include the details of the Australian bank or building society account into which your withdrawal is to be transferred (if different from the account nominated on your application form.

As we need to verify your signature, you cannot email or give these instructions to your adviser. You can fax your written instructions, subject to the Facsimile and electronic instruction service requirements.

All withdrawals will be processed by bank transfer, unless requested otherwise. You can request withdrawals by cheque or telegraphic transfer. Additional fees may apply for these services.

If there is sufficient available cash in your Cash Account, withdrawals will be processed on the business day following the receipt of your request. Proceeds will generally be available the following business day. Withdrawal processing may take longer in certain circumstances, for example, when the proceeds are credited to some building societies.