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Operating your account

Outlined in this section are a number of operational details applicable to your account.

Changing details

If any of your details change, including your contact details, you are able to update these via ClientView or alternatively please complete and sign a Change of Account details form. Your adviser may update your contact details online (available early 2009).

Facsimile and electronic instruction service

Under the facsimile and electronic instruction service, we will generally accept account instructions, including withdrawal requests, sent in the form of a facsimile or email attachment.

By providing instructions by way of electronic instruction or facsimile, you release us from, and indemnify us against, losses and liabilities arising from any payment or action we (acting reasonably) make based on any instruction (even if not genuine) that we receive by facsimile or electronically bearing your account number, a signature apparently yours or that of an authorised representative on the account.

You also agree that neither you nor anyone claiming through you has any claim against the Macquarie Group of companies in relation to these payments or actions.

Telephone recording policy

You should be aware that we may record all of our telephone conversations with you and/or your adviser relating to your account. By signing the application form you consent to the recording of our telephone conversations with you and/or your adviser. The application form includes an acknowledgement to this effect.

Cooling-off period

If you decide that your initial investment does not suit your needs, provided you have not exercised any of your rights or powers under the terms of this PDS, you can request in writing to have your account cancelled during the period of 14 days starting on the earlier of, when your transaction confirmation is received by you or five days after your initial investment is accepted.

You may withdraw any unrestricted non-preserved component of your investment or rollover to another superannuation fund. Please note that all new contributions will be preserved funds and cannot be returned to you. The amount returned will be adjusted for any market movements, and may include non-refundable taxes, duties paid or payable, and reasonable transaction or administration costs incurred by us in issuing your account (but excluding the payment of commission or similar benefits). Therefore, depending on the circumstances, the amount refunded may be more or less than the amount invested.

Applying to open an account in the Super Division

If you have an existing Super Division account in the fund, you are unable to apply to open a second Super Division account. This is to ensure the tax components of any superannuation benefits paid from the fund can be calculated correctly.

Accounts with no ongoing balance

If we have opened your account and no rollovers or contributions are made within three months, we reserve the right to close your account.