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You and your adviser

Your adviser is integral to the establishment and ongoing management of your account. Your adviser is your primary point of contact and any queries about your account should be directed to them. When you open your account, you authorise your adviser to give us instructions.

Your adviser may authorise their support staff to assist them in the administration of your portfolio.

Your adviser’s responsibilities

Your adviser is responsible for:

  • identifying which investment strategy and mix of investments best suit your risk profile and needs
  • ensuring that you have all of the necessary information and documentation to make investment decisions
  • informing you of the potential risks involved with investment decisions
  • monitoring and giving you advice on your account
  • establishing and maintaining your account online
  • ensuring that you authorise all transactions in writing
  • acting on your instructions to us
  • advising you if the balance in your Cash Account falls below the minimum requirement
  • providing you with reports on your account in addition to our reporting and
  • providing you with a PDS for each managed investment and term deposit offered, prior to placing your investments.

Your adviser’s authority

By opening your account, you agree only to instruct your adviser (or us and our agents) after having read and understood the current PDS. You also authorise us and our agents to rely and act on such instructions.

Your adviser is not authorised to withdraw from your account.

Changing advisers

You must appoint an appropriately licensed adviser, registered by us, to your account at all times. If you change advisers, you must notify us in writing.

Your adviser must be registered with us. If they are not, we may assist them in becoming registered. However, if they do not become registered, you must close your account within 30 days.

You cannot transact on your account while it has no registered adviser.

If your account remains open without an adviser for more than 30 days, we reserve the right to redeem your holdings at current market values, deduct any outstanding fees, charges and taxes, and roll your benefit over to an Eligible Retirement Fund (ERF).