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Complaints

We have arrangements for dealing with your enquiries and complaints. If you have a complaint:
  1.  contact your adviser and discuss your enquiry or complaint with them
  2. if you are not satisfied with the result, you may telephone us on 1800 025 063, or
  3. it may be necessary to write to us. We will ordinarily respond to your written enquiry or complaint as soon as possible but within 45 days of receipt. Send your letter to:

    The Complaints Manager
    Macquarie Wrap
    PO Box N498
    Grosvenor Place NSW 1220

  4. If you are still not satisfied with our response after 90 days, you may wish to refer the matter to the Financial Ombudsman Service (FOS) on 1300 780 808. FOS is an independent external industry complaints resolution scheme of which we are a member.